Returns

 

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item:

1.      must be unused and in the same condition that you received it.

2.     It must also be in the original packaging.

 

Several types of goods are exempt from being returned.

Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

·       Custom Orders

·       Gift cards

·       Downloadable software products

·       Some health and personal care items

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To complete your return, we require a receipt or proof of purchase.

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Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

 

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Refunds (if applicable)

 

Once your return is received and inspected, we will send you an email or any other communication as discussed and agreed upon to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (as notified in the communication sent to you).

 

Late or missing refunds (if applicable)

 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at siddhant.sharma@chiselindia.in

 

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Sale items

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

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Exchanges (if applicable)

 

We only replace items if they are defective or damaged at the time of dispatch. We are not liable to exchange items damaged in transportation. If you need to exchange it for the same item, send us an email at siddhant.sharma@chiselindia.in and send your item to the address on the delivery box.

 

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Shipping

 

To return your product, you should mail your product to the address on the delivery box, or email us at siddhant.sharma@chiselindia.in to get the address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We don’t guarantee that we will receive your returned item.